Privacy policy

BIGDA SOLUTIONS, S.L. is committed to protecting the privacy and the correct use of the personal data that we process and that you provide to us, both online on this Website and, where applicable, any of its sub-domains and through offline channels. 

Please read this policy carefully and ensure you understand and agree with it before sending us your personal data. If you do not agree with it, please do not use this Website, its services or provide any information. 

By accessing this Website, using any of its services or sending us any of your personal data, whether offline or online, we will take it as an explicit acceptance by which you give us your consent (when such consent is required) to process your data for the purposes set out below.

Who processes your personal data?

CIF: B16711467
Dirección: C/Albert Einstein, 44, office 306, 01510 Vitoria-Gasteiz, (Alava), Spain
Phone: 945 771 085


Who collects your data?

a) Collection from the interested person themselves

Suppose you are a customer (current or potential) or a user of our Website. In that case, you had provided your data either online or offline when you first requested information or connected us about our products and services. You may also have given us your data in person if you have visited our facilities or attended a fair or an event organised by BIGDA SOLUTIONS, S.L. 

By providing us with your data, we assure you that you are authorised to do so and that the information is accurate, current and does not infringe any contractual restrictions or third-party rights. You are responsible for keeping your data and profile correct and up to date, and BIGDA SOLUTIONS, S.L. declines all responsibility in the event or any data incorrections. Under no circumstance you can impersonate other people and users using their access and registration data for the Website’s services and contents.

b) Automatic collection through Website browsing

When you visit our Website, we collect information through cookies and other tracking and web analytics technologies such as Google Analytics or Hotjar. This means that data is sent from your browser to our server to optimise our services and improve your user experience. This data may be automatically collected and sorted by us or by third-partieson our behalf. You can find more information in our Cookies Policy.

c) Third-party data subject's referral

Your data may not have been provided to us directly by you but by a third-party with whom we world, and to whom you have previously provided your data. For example, publicly owned records, our commercial network or distributors (after supplying your data to some of our sales representatives), reports from credit and solvency companies, etc. 

Also, by accepting this Privacy Policy, and when applicable, by your express consent, you authorise BIGDA SOLUTIONS, S.L. to request from third-parties the data necessary to fulfil the provision of services.

d) Diclosure by the interested party of data from third-parties

Concerning other people’s data, you must respect their privacy by taking special care when communicating or publishing their data. Only the data subject may authorise the processing of their personal data. The publication of data by third-parties without their consent may infringe, in addition to data protection regulations, the rights to honour, privacy or privilege to the self-image of such third-parties.

If you provide us with data from third-parties, it is your responsibility to obtain their prior and express consent to use them, and you must let them know about processing that we will carry out with their data. By accepting this Privacy Policy, we can assure you that you have the authorisation for such provision, excluding us from any liability in the event of any claim by the person concerned.

What type of data do we process?

Las categorías de datos que tratamos pueden ser:

  • Obtained from the person concerned: Data identification (name and surname, and NIF), contact data (telephone number, postal address, email address, invoice or delivery access, commercial and economic data (information about the products ordered, customer history, and those necessary for payment such as bank or credit card details among others), online profile data (input, preferences and interests). 
  • Obtained automatically when visiting our Website: IP address of the user the date and time of the visit, the URL of the site from which the user came from, the pages visited on our Website, information about the browser or device used (browser type, and version, operating system, etc.). 
  • Provided by a third-party: Identification data; data on personal characteristics, data on social, academic, and professional circumstances; economic, financial and insurance data;  data on transactions of goods and services; details of employment etc. 
  • Regarding data with special protection: We do not process special categories of data. 
  • We use Hotjar to understand users’ needs better and optimise our services and experience. Hotjar is a technological service that help us better understand the user experience (e.g. how long they spend and on which pages, which links they click on, what they like and dislike, etc.). This allows us to build and maintain our service with the users’ feedback. Hotjar uses cookies and other technologies to collect data about the behaviour of our users and their devices. This includes device IP address (processed during your session and stores anonymously), device screen size, device type (unique device identifiers), browsers information, geographical location (country only) and preferred language used to display our Website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling any data collection on our behalf. For more details or to disable Hotjar from acquiring your data, please look at Hotjar’s privacy policy. 
  • We use Google Analytics to improve our service offerring and understand our users’ needs. Google Analytics is a web analytics service provided by Google LLC, that uses cookies and similar technologies to anonymously collect information about how users use our Website. The data collected through Google Analytics includes information such as geographical location, type of device use, operating system, web browser, pages visited, length of visit  and actions taken within our Website. This data collected is not linked to any personally identifiable information. If you do not want your data collected through Google Analytic, you can turn off cookies in your browser settings or use opt-out tools provided by Google. Please note that by turning off cookies or using opt-out tools, some features of our Website may not be available or function properly. For more information, please visit Google’s privacy policy and Google Analytics’s terms of service.

Purpose and legal basis overview

The data you provide us with, as well as all data generated in the course of our commercial relationship, or this Website browse may be processed by us following different purposed and on different legitimate grounds:

a) Contrac agreement

To maintain contract and communication, manage the contractual and commercial relationship with you to manage and invoice the services provided.

b) Consent

  • Send potential customers information about our activities, products and services similar to those requested by electronic communication. 
  • Installation of non-technical cookies.

c) Lawful interest

  • To send current customers but means of electronic communications, information about our activities, products and services similar to those requested. 
  • Installation of technical cookies. 
  • In the case of users of our website, senders or recipients of an e-mail to manage the actions carried out online and to contact you.

The provisions of the requested data is mandatory as it is essential to formalise and maintain the contractual or pre-contractual relationship and to comply with the legal obligations deriving from the same. If you do not provide this data, we will not be able to provide the service derived from said relationship. 

When the legitimation is based on consent, you may withdraw such consent at any time by sending us an email at This withdrawal does not condition the processing of your data for the rest of the purposes above described.

Suppose the processing of your data is based on our legitimate interests. In that case, we consider it to be proportionate and to have a minimal impact on your privacy. Still, your interests, rights and freedoms will always prevail over our legitimate interests, so if you do not want us to process your data for the purposes, please send us an email to, and we will do so.

How long do we keep your data for?

We will keep the personal data you provide for as long as the contractual, pre-contractual or commercial relationship is maintained and, once terminated, as long as the person concerned does not request its deletion. Even if deletion is asked for, we may keep them for as long as necessary and limit their processing solely to: 

Comply with the legal and contractual obligations to which we are subject during the legal periods foreseen for the prescription of any liability on our part and the exercise or defence of claims arising from the relationship maintained with the data subject. 

In line with the above criteria, the deletion of personal data, whether in digital or paper records, may be carried out, at the organisation’s discretion, depending on logistical needs and storage space that make it advisable to delete information or documentation. 

Who can we share your data with?

We inform you that the data you provide may be communicated to third-parties for the fulfilment of purposes directly related to the legitimate functions of the transferor and transferee, such as:

  • Bank entities for the management of collection and payments. 
  • Accounting and tax consultancies for managing our accounting and invoicing, staff control and the organisation’s legal obligations.
  • Legal advisors for the provision of legal advice and consultancy services. 
  • To entities or bodies to which there is a legal obligation to communicate data, such as, for example, the Tax Administration.
  • To insurance companies for the management and insurance of commercial risks. 

International data transfer

BIGDA SOLUTIONS, S.L. does not currently carry out any international data transfers, nor do we use service providers outside the European Union who may have access to personal data. However, if, in the future, an international transfer is necessary to provide the services, or we decide to hire foreign suppliers, we will, in any case, choose companies that provide sufficient guarantees that the data processing is legitimate. 

In any case, by accepting this data protection policy, you explicitly and unequivocally authorise data communication to these companies, knowing that this could involve international transfer data to a country outside the European Economic Area and giving unequivocal consent to such transfer. 

Social media and live messaging apps

Using Whatsapp IM

If we provide you with an instant messaging app to facilitate communication with you, please use it responsibly; read its privacy policy and set it up according to your preferences before sending information containing personal data via instant messaging. 

Although these types of instant messaging applications can be helpful in certain circumstances, we remind you that the information you post online is accessible to many people, known or unknown. Therefore, there is a risk to your privacy and that of others. 

We recommend that you do not provide personal, private, or intimate information you wish to keep confidential through this means, as there are safer ways to do so. We cannot be held responsible for the operation and availability of the service as it is not provided by us but by third-parties.

Use of social media

Users can join the organisation’s pages or groups on different social platforms. Please note that unless your details are requested directly by the organisation (e.g. to answer queries in a private setting), your details will belong to the relevant social network.  Users are therefore advised to carefully read the terms and conditions of use and privacy policies of the given social network and to ensure that they send their preferences regarding processing their data. 

Website-embedded social media characteristics

Our services may include certain social media features and widgets, such as “Connect to Facebook” connectors, the “like” button, the “share” button or other standard social media interactive mini-features. We are not responsible for the proper functioning of these.

Social media terms of use

Please keep in mind that if you choose to participate, publish or share content through our official page on a social media platform, this content will be public, and it is your sole responsibility to ensure that this content meets the legal requirements. 

You can prevent your personal data associated with such participation appearing by configuring your privacy settings or by pseudonymisation of your data (such as, for example, by using a nickname or an alias). 

We remind you that, concerning other people’s data, you must respect their privacy, taking special care when communicating or publishing their personal data. Only the data subject may authorise the processing of their personal data. 

The user may only publish on this page or on our official page on social networks, personal data, photographs and information or other content whose ownership and property belongs to them or for which they have the third-party authorisation. If you provide us with our public data or third-parties, you are responsible for obtaining their prior express consent to use, communicate, and post them to us. It is your responsibility to inform them of the processing of their data by us or of their publication by you. The publication of data by third-parties without their consent may infringe, in addition to data protection regulations, the rights to honour, privacy or the right to privacy of such third-parties. 

In any case, we may remove any content published by the user from this Website and our social network pages when we detect that it has violated current legislation, as indicated in the Privacy Policy. 

Social networks are not hosted directly on our services. Your interactions with them are governed by the policies and not ours. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, your rights and privacy.

Which are your rights after providing us with your personal data?

You may, where appropriate, exercise your rights of access, rectification, deletion, limitation and opposition to their processing, as well as other rights, at the postal address or email address indicated at the beginning of this Privacy Policy; in both cases by written and signed request attaching a copy of your ID card or passport or another valid document that identifies you. If you modify your data, please notify us at the same address, and this entity declines all responsibility in the event of failure. 

  • Right of access: You can ask us what personal data we are processing and even request a copy of this data. 
  • Right of rectification: You can ask us to rectify inaccurate personal data or complete incomplete personal data, including additional declaration. 
  • Right to erasure (right to be forgotten): you can ask us to delete your data when: it is no longer necessary for the purpose for which it was collected; you withdraw your consent; there has been unlawful processing of the data; or in compliance with a legal obligation. 
  • Right to limitation of processing: You can ask us to limit the processing of your data, in which case we only keep them for the exercise or defence of claims. 
  • RIght to object: You may object to the processing of your data if such processing is based on the controller’s legitimate interest or is for advertising purposes. 

Once we have received any of the requests, we will respond to you within the legally established deadlines. You can complain to the Spanish Data Protection Agency. If you would like more information about the rights you can exercise and to request model forms for exercising your rights, you can visit the Spanish Data Protection Agency website,

Pide una demostración

The user authorises Bigda Solutions S.L. to manage the data provided in this form for the purposes of communication. Bigda Solutions S.L. undertakes to process said data under the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data.